18 of the Best AI Chatbots for 2023

Whether on Facebook Messenger, their website, and even text messaging, an increasing number of brands are leveraging chatbots to service their customers, market their brands, and even sell their products.

But, the if/then logic that powers many chatbots’ conversational abilities limits them from answering unique and latest questions, which may hang your customer out to dry and leave them dissatisfied together with your customer support.

Fortunately, the following advancement in chatbot technology that may solve this problem is gaining steam — AI-powered chatbots. On this post, we’ll discuss what AI chatbots are and the way they work and description ADD NUMBER of the perfect AI chatbots to find out about.

The rise of language models like GPT and LaMDA (the podcast below discusses how they work) has made way for conversational AI chatbots with advanced capabilities that may mimic a human conversation style, find information online, and produce unique content.

Click here to listen to the full episode

Crucial thing to find out about an AI chatbot is that it combines ML and NLU to grasp what people need and convey the perfect solutions. Some AI chatbots are higher for private use, like conducting research, and others are best for business use, like featuring a chatbot in your website.

With this in mind, we’ve compiled a listing of the perfect AI chatbots for 2023. Read on to seek out the best one for you.

1. ChatSpot

Price: In Alpha for HubSpot users

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ChatSpot is HubSpot’s latest conversational CRM bot.

Key Features

• Chat-based commands help sales, marketing, and repair professionals maximize productivity
• Draft follow-up emails, compile analytics reports, and even prospect
• Connects to HubSpot software and leverages your existing data

2. ChatGPT

Price: Free; ChatGPT Plus $20/month

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ChatGPT is OpenAI’s conversational chatbot powered by GPT-4.

Key Features

• Uses natural language processing to grasp the context of conversations to supply related and original responses in a human-like conversation
• Multiple use cases for things like answering easy questions, ideating and getting inspiration, or generating latest content (like a marketing email)
• Improves over time because it has more conversations.

3. Bing Chat

Price: Free (requires Microsoft Edge)

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Microsoft describes Bing Chat as an AI-powered co-pilot.

Key Features

• Uses NLP and machine learning to grasp conversation prompts
• The compose feature can generate original written content and pictures, and its powerful search engine capabilities can surface answers from the online
• It’s a conversational tool, so you may proceed sending messages until you’re satisfied

4. Bard

Price: Free

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Google’s Bard is a multi-use AI chatbot.

Key Features

• Powered by Google’s LaMDA (as an alternative of GPT)
• Use it for things like brainstorming and ideation, drafting unique and original content, or getting answers to your questions
• Connected to Google’s website index so it might probably access information from the web

Note: The 4 chatbots mentioned above are conversational and generative bots best suited to internal business use for things like ideating, producing content, and getting answers to your queries. Below we’ll go over AI chatbots which might be customer-facing.

5. Kommunicate

Price: Start : $40 /mo; Grow: $100 /mo; Business: Custom Pricing

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Kommunicate is a human + Chatbot hybrid platform

Key Features

• Conversational AI and NLP capabilities, which permit businesses to automate elements of customer support, resembling answering regularly asked questions or routing customers to the best support agent. 
• Offers a spread of integration options, allowing businesses to seamlessly incorporate it into their existing workflows.
• provides advanced analytics and reporting capabilities, allowing businesses to trace and analyze customer interactions and support metrics.

Kommunicate is a platform for real-time, proactive, and personalized support for growing businesses. It helps to have interaction with their customers across omnichannel channels.

6. HubSpot Chatbot Builder

Free Chatbot Builder Software

HubSpot has a robust and easy-to-use chatbot builder that permits you to automate and scale live chat conversations.

Key Features

• Customers can get answers to regularly asked questions, book meetings, and navigate through your site.
• Conversations are stored in your CRM so you may qualify leads and trigger automation flows.
• Easy integration across your marketing, sales, and repair tools because HubSpot is a CRM platform.

Be mindful that HubSpot’s chat builder software doesn’t quite fall under the “AI chatbot” category of “AI chatbot” since it uses a rule-based system. Nonetheless, HubSpot does have code snippets, allowing you to leverage the powerful AI of third-party NLP-driven bots resembling Dialogflow.

7. Intercom

Price: Starts at $74/mo

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Intercom’s rule-based chatbot helps you to create segmented custom messages to share with audiences based on visitor behavior.

Key Features

• It uses machine learning and behavioral data to reply to site visitors and supply a customized experience.
• Use your online business data to coach the bot to perform tasks and supply answers relevant to your online business.
• Code-free builder to simply create a custom branded bot and leverage 250 out-of-the-box integrations.

8. Watson Assistant

Price: Free – $140/month

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IBM Watson Assistant is an AI-powered conversational bot that offers you impressive recommendations for further training so it gets higher at its job.

Key Features

• NLP and machine learning to assemble context.
• Train it with industry and business-specific data so it gives chatters business-relevant information.
• It might probably run in your website, messaging channels, customer support tools, and mobile app, and you may quickly start with the low-code builder.

9. Drift

Price: Contact for pricing

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Drift is an automation-powered conversational bot to enable you to communicate with site visitors based on their behavior.

Key Features

• Rule-based and AI chatbot with a classifier that categorizes conversations by context for more meaningful conversations.
• Can handle context switching if the conversation flow or subject changes.
• Customizable chat widget for mobile and desktop with helpful out-of-the-box integrations.

10. Infobip

Price: Contact for pricing

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Infobip’s chatbot constructing platform helps you design your ideal conversation flow with a drag-and-drop builder.

Key Features

• AI and machine learning enable you to train your chatbot.
• Rule and intent-based bots that understand the context of and replicate a conversational experience.
• Omnichannel usability for WhatsApp, Facebook Messenger, Etc.

11. Botsify

Price: Starts at $49/month

Botsify is an easy-to-use chatbot builder with multilingual capabilities.

Key Features

• AI and ML-powered self-learning chatbot.
• Use chatbot forms to assemble visitor information for further nurturing.
• Create a chatbot across six services (website, messenger, WhatsApp, Telegram, WordPress, and SMS).

12. Appy Pie Chatbot

Price: Starts at $6/per bot monthly

Appy Pie Chatbot helps you design a big selection of conversational chatbots with a no-code builder.

Key Features

• GPT-3 powered intuitive chatbot with contextual understanding.
• Leverages your online business data to present accurate results to queries.
• Deploy a chatbot in your website or mobile app.

13. Bold360

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Bold360 helps brands construct omnichannel chatbots to deliver business-related answers.

Key Features

• NLP technology interprets complex language, remembers context, and generates natural responses.
• Chatbot maintains your brand personality and uses your online business information to have quality and relevant information.
• Live agent chat routing for conversions that need a human touch.

14. Zendesk Answer Bot

Price: $49/per agent monthly

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Zendesk Answer Bot integrates together with your knowledge base and leverages data to have quality, omnichannel conversations.

Key Features

• Use Flow Builder to create custom AI-powered conversation flows.
• Deep learning capabilities to contextualize conversations and understand intent.
• Escalation to live agents who get insights and suggestions from AI to bring quick solutions.

15. Salesforce Einstein

Price: Available through cloud products

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Salesforce Einstein is a conversational bot that natively integrates with all Salesforce products.

Key Features

• Powered by predictive intelligence and machine learning.
• Builds contextual understanding and leverages existing Salesforce data to surface the perfect responses.
• Routing to human agents for more pressing conversations.

16. LivePerson

Price: Contact for pricing

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LivePerson’s AI chatbot is built on 20+ years of messaging transcripts.

Key Features

• The intent manager leverages data to grasp the context of conversations.
• Create automated conversation flows across different messaging channels (website, mobile app, Apple Business Chat, etc.)
• Point and click on builder to quickly and seamlessly create your bot.

17. Inbenta

Price: Contact for pricing

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Inbenta’s chatbot uses a lexicon and semantic search engine to power conversations.

Key Features

• Its chatbot leverages machine learning and Inbenta’s own NLP engine to detect the context of conversations.
• Use the dialog manager to craft custom conversation paths.
• Escalate conversations to live support agents across multiple channels (your website, Slack, etc.)

18. Ada

Price: Contact for pricing

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Ada is an automatic AI chatbot with support for 50+ languages on key channels like Facebook, WhatsApp, and WeChat.

Key Features

• Uses pre-trained machine learning models you could refine to fulfill your online business needs.
• Intent detection understands context and uses profiles and metadata to personalize conversations.
• Connected to your online business’ crucial data to bring appropriate solutions.

Need to learn more about artificial intelligence? Try this learning path.

Editor’s note: This post was originally published in March 2019 and has been updated for comprehensiveness.