Simply put, HubSpot Service Hub enables corporations to attach with their customer base and supply them with an exceptional customer support experience from start to complete.
This includes tools akin to:
- Tickets
- Customer portals
- Feedback surveys
- Live chat
- Knowledge base
- Reporting and analytics
They provide free tools, which we thought was great. Plus, their Starter plan only costs $45/month.
We got began by signing up with their Service Hub Starter plan and hit the bottom rolling.
Other HubSpot Hubs
Along with HubSpot Service Hub, the platform also offers a collection of other Hubs that covers the whole lot from marketing and sales to customer support.
HubSpot provides an all-in-one platform for managing business needs and streamlining your processes.
We personally loved the proven fact that it allows us to simply access customer data from all parts of the platform and that we are able to have an updated view of our customer’s journey.
HubSpot offers the next additional tools:
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot CMS Hub
- HubSpot Operations Hub
Let’s get into our overview of every.
HubSpot Marketing Hub
HubSpot’s Marketing Hub covers the whole lot you should run your internet marketing campaigns.
It provides a spread of tools akin to:
- Reporting and analytics
- Marketing email tools
- Campaigns
- Lead Capture
These features make it easier to stay on top of your campaigns while offering key insights into customer behavior and preferences.
It also offers native integration with other platforms like Slack and Zoom for straightforward collaboration.
We especially found their email marketing tools to be easy to make use of and intuitive.
We were in a position to quickly add our logo and create a template for a hypothetical email campaign. We added our social media links and website URL with just the press of a button. When it comes to ease of use, HubSpot’s Marketing Hub is improbable.
HubSpot Sales Hub
Sales Hub is a CRM platform designed to assist businesses automate sales activities, speed up deal cycles, and get more out of their sales efforts.
It includes features akin to:
- Deals manager
- Forecast capabilities
- Tasks function
- Payment tracker
It helps sales reps stay organized and on top of their deals.
Plus, you’ll be able to keep track of leads from multiple sources in a single place.
We created some hypothetical deals with just just a few clicks.
We were in a position to select and kind by the next metrics:
- Deal stage
- Close Date
- Deal Owner
- Amount
HubSpot CMS Hub
HubSpot’s CMS (Content Management Software) Hub lets you manage your website content and customize it the way in which you would like.
The location walked us through a 5-minute setup process and we were able to go.
We had the flexibility to customize our template with the next:
It was quick and simple to start.
Here’s an example of a few of the customization options.
The CMS Hub had a user-friendly interface that even a beginner user could navigate with ease.
HubSpot Operations Hub
Operations Hub is the right tool for streamlining what you are promoting operations and ensuring all processes are running easily.
It essentially helps to manage your data between multiple systems and makes sure everyone seems to be on the identical page.
It includes features akin to:
- Data Bridge (to attach multiple systems)
- Integrations with other platforms
- Analytics & reporting tools
We integrated the location with Mailchimp and truthfully found it to have quite just a few bugs on this particular case.
Essentially the most common issue was our team email not updating or loading in real-time. We were in a position to get assistance with their live chat feature, nonetheless, it was frustrating not having the ability to depend on fast updates.
