A reliable and efficient communication system is important for the success of any business, no matter its size. In today’s digital world, virtual phone systems have grow to be an increasingly popular selection for small teams and businesses.
A virtual phone system allows businesses to make and receive calls online as an alternative of a standard phone line. Businesses can have knowledgeable phone system without expensive hardware and maintenance costs. Nevertheless, with so many options available on the market, it may be overwhelming to decide on one of the best virtual phone system for your small business needs. We’ll provide an summary of the highest virtual phone systems available for small teams and businesses.
What To Consider When Selecting a Virtual Phone System
When selecting a virtual business phone system in your small team or business, it’s vital to contemplate the essential features of your communication needs. Listed here are some features to search for:
Call Management
A virtual business phone system should offer call management features reminiscent of call forwarding, call routing, and call screening. These features will allow you to manage incoming calls efficiently. That way, you never miss a very important call.
Features
One other critical factor to contemplate is the features offered by the virtual phone system. Search for features that may profit your small business, reminiscent of voicemail transcription, call recording, and conference calling.
Some providers also offer integrations with popular business tools like CRMs, which may streamline your communication and improve your team’s productivity.
Pricing
One in every of the first aspects is pricing. Search for a virtual phone system that provides a pricing plan that matches your budget. Some providers offer a pay-per-minute plan, while others have a hard and fast monthly rate. Consider your call volume and frequency to find out which pricing plan will probably be most cost-effective for your small business.
Call Quality
Call quality can be a vital factor to contemplate when selecting a virtual phone system. Make sure the provider offers a reliable and high-quality service, as poor call quality can negatively impact your small business’s fame.
Customer Support
Finally, consider the extent of customer support offered by the virtual phone system provider. Search for a provider that gives comprehensive customer support, including phone and email support, online documentation, and tutorials. This can ensure that you may get help quickly in the event you encounter any issues with the system.
5 Top Virtual Business Phone Systems
After thorough research of the businesses and the reviews from previous and current customers, listed here are our picks for one of the best virtual business phone system for a small team or business:
1. RingCentral
RingCentral is a preferred virtual phone system with a wide selection of features. Its cloud-based system makes it easy for small teams to administer calls and messages from any device.
It has three fundamental pricing plans, including Core, Advanced, and Ultra, with various features and costs. RingCentral offers several pricing plans, starting from $30 to $45 per user monthly.
Among the features of RingCentral include:
- Advanced call management: With RingCentral, you’ll be able to manage your incoming and outgoing calls easily, including call forwarding, call screening, and call recording.
- Collaboration tools: RingCentral offers a variety of collaboration tools, including team messaging, video conferencing, and file sharing, which may improve productivity and teamwork.
- Integrations: RingCentral integrates with third-party applications, reminiscent of Salesforce, G Suite, and Microsoft Office 365, which may streamline workflows and improve efficiency.
Pros
- Offers robust integrations with third-party applications, which may be helpful for businesses that depend on multiple tools and software programs
- RingCentral’s mobile app has received high rankings and is understood for being user-friendly
- RingCentral offers a 15-day free trial
Cons
- The relatively high price point
- Occasional technical glitches
2. Grasshopper
Grasshopper is a virtual phone system designed specifically for small businesses and entrepreneurs. It offers a variety of features and customization options to assist businesses project knowledgeable image.
Grasshopper offers three pricing plans, including Solo, Partner, and Small Business. Pricing plans range from $31 to $89 monthly.
Among the features of Grasshopper include:
- Customizable greetings: With Grasshopper, you’ll be able to create customized greetings and voicemail messages, which might help businesses project knowledgeable image.
- Mobile app: Grasshopper’s mobile app allows users to administer their calls and messages from anywhere, which may be helpful for distant teams or businesses with a mobile workforce.
- Business texting: Grasshopper allows users to send and receive text messages from their business phone number, which could be a convenient technique to communicate with customers and clients.
Pros
- Grasshopper’s pricing plans are straightforward, making it easy for businesses to decide on the plan that works best for them
- The mobile app is understood for being user-friendly and simple to navigate
- Grasshopper offers a 7-day free trial
Cons
- Limited features in comparison with other virtual phone systems, reminiscent of video conferencing and integrations with other business apps
3. Vonage Business Cloud
Vonage Business Cloud is a virtual phone system offering various features, including call management, video conferencing, and messaging.
Vonage offers three fundamental pricing plans, including Mobile, Premium, and Advanced. Its pricing plans range from $19.99 to $39.99 per user monthly.
Among the key features of Vonage Business Cloud include:
- Advanced call management: Vonage Business Cloud offers a variety of call management tools, including call screening, call forwarding, and voicemail transcription, which might help businesses manage their calls more efficiently.
- Unified messaging: Vonage Business Cloud’s unified messaging system allows users to administer all their messages, including voicemail, email, and text messages, in a single place, which may improve productivity and efficiency.
- Analytics and reporting: Vonage Business Cloud offers a variety of analytics and reporting tools that might help businesses track their performance and make data-driven decisions.
Pros
- Vonage Business Cloud offers a variety of integrations with third-party applications, reminiscent of Salesforce, Microsoft Office 365, and G Suite
- Vonage Business Cloud’s customer support and support are known for being responsive
- Vonage Business Cloud offers a 14-day free trial
Cons
- Technical glitches reported by some users
- Limited customization options
4. Nextiva
Nextiva is a cloud-based virtual phone system that improves communication and collaboration for small teams and businesses.
Nextiva offers three pricing plans, starting at $31 per user monthly for the fundamental plan and ranging as much as $45.95 per user monthly for the advanced plan.
Listed here are a couple of notable features of Nextiva:
- Customizable phone system: With Nextiva, businesses can select from a variety of advanced call management features, including call routing, call recording, and voicemail transcription
- Excellent customer support: Nextiva is understood for its outstanding customer support, with experts available 24/7 to help via phone, email, or live chat.
- Integration with other business tools: Nextiva integrates with various other business tools, including Salesforce, HubSpot, and Microsoft Teams. This integration allows businesses to streamline their workflows and improve their overall productivity.
Pros
- The corporate also provides a knowledge base and video tutorials to assist customers arrange and use their phone systems
- Nextiva allows businesses to customize their phone systems to suit their specific needs
- Nextiva offers a proprietary software called NextOS that gives a centralized hub for all communication channels, including voice, video, chat, and email
Cons
- Technical disruptions
- Higher price point in comparison with another virtual phone systems
5. GoTo Connect
GoTo Connect is a virtual phone system offering various features, including call management, video conferencing, and messaging. Its pricing plans range from $19.95 to $29.95 per user monthly.
Listed here are a couple of notable features of GoTo:
- Mobile App: GoTo Connect offers a mobile app that permits users to make and receive calls, access voicemails, and send and receive messages from their smartphone or tablet. This feature allows employees to remain connected while on the go.
- Advanced Call Analytics: The corporate provides advanced call analytics that helps businesses track and analyze their call data. With features like call logs, call routing reports, and call quality monitoring, firms can gain insights into their call performance and make data-driven decisions.
- Customizable IVR: GoTo offers a customizable IVR (Interactive Voice Response) system that permits businesses to create custom menus and call routing rules. With this feature, businesses can create a customized caller experience and improve customer satisfaction.
Pros
- GoTo Connect offers flexible pricing plans to suit businesses of all sizes, making it easier for small businesses to start with the platform without paying for features they don’t need.
- They supply detailed call analytics, allowing businesses to trace essential metrics reminiscent of call volume, call duration, and call quality
- Their auto-attendant is fully customizable, allowing businesses to create knowledgeable greeting and menu system for his or her callers
Cons
- Complicated setup process
- Limited integrations with other business apps
Final Thoughts
Selecting the best virtual phone system is crucial for the success of small teams and businesses. RingCentral, Grasshopper, Vonage Business Cloud, Nextiva, and GoTo Connect are all great options to contemplate, each with unique features, pricing plans, and pros and cons.
When choosing a virtual phone system, businesses should prioritize aspects reminiscent of pricing, features, call quality, ease of use, customer support, and integrations. By rigorously evaluating these aspects, small teams and businesses could make informed decisions. They will improve their phone systems to higher serve their customers and drive growth.
